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The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation
sponsored by TAKE Supply Chain
 | White Paper: | Posted: 14 Oct 2009
| | Published: | 14 Oct 2009 | |
Summary: |
Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.
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How to Embrace CRM and Make it Succeed in Your Organization
sponsored by SYSPRO
| White Paper: | Posted: 12 Oct 2009
| | Published: | 12 Oct 2009 | |
Summary: |
This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
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Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?
sponsored by Oracle Corporation
| White Paper: | Posted: 02 Oct 2009
| | Published: | 02 Oct 2009 | |
Summary: |
According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
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Customer Relationship Management: The Winning Strategy in a Challenging Economy
sponsored by Microsoft
| White Paper: | Posted: 15 Sep 2009
| | Published: | 08 Apr 2009 | |
Summary: |
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
sponsored by Microsoft
| White Paper: | Posted: 14 Sep 2009
| | Published: | 14 Sep 2009 | |
Summary: |
This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
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Increasing Customer Experience via Rich Information Applications
sponsored by Actuate
| White Paper: | Posted: 10 Sep 2009
| | Published: | 09 Sep 2009 | |
Summary: |
This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
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Enhance Your Business Banking Client Relationships with RIA Technologies
sponsored by Actuate
| White Paper: | Posted: 10 Sep 2009
| | Published: | 10 Sep 2009 | |
Summary: |
Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.
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Innovative Marketing Strategies for Individual and Personal Lines Insurers
sponsored by Infor CRM
| White Paper: | Posted: 22 Jul 2009
| | Published: | 22 Jul 2009 | |
Summary: |
In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
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Making Interactions More Intelligent Across All Channels in the Retail Finance Industry
sponsored by Infor CRM
| White Paper: | Posted: 22 Jul 2009
| | Published: | 22 Jul 2009 | |
Summary: |
In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center
sponsored by Infor CRM
| White Paper: | Posted: 22 Jul 2009
| | Published: | 22 Jul 2009 | |
Summary: |
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
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Increase Your Returns Using Event-Based Marketing
sponsored by Infor CRM
| White Paper: | Posted: 22 Jul 2009
| | Published: | 22 Jul 2009 | |
Summary: |
Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
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IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses
sponsored by Progress Software
| White Paper: | Posted: 30 Jun 2009
| | Published: | 01 Apr 2009 | |
Summary: |
As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
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How the Fastest Growing Companies Use Business Intelligence
sponsored by Information Builders
| White Paper: | Posted: 22 Jun 2009
| | Published: | 19 Jun 2009 | |
Summary: |
This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.
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Analyzing the Total Cost of a Global Service Desk
sponsored by CompuCom Systems, Inc.
| White Paper: | Posted: 22 Jun 2009
| | Published: | 01 Apr 2009 | |
Summary: |
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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MORE SPECIFIC TOPICS:
Churn |
Customer Loyalty |
Customer Retention