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Customer Service: White Papers

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Most Popular Customer Service Reports
ERP in SMB: Exploring Growth Strategies
sponsored by SAP
Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
A Better Bottom Line - Implementing Efficient Business Solutions
sponsored by SAP AG
16 - 30 of 55 Matches
Wealth Management Firms Choose CRM to Improve Productivity and Client Service
sponsored by Microsoft
White Paper: | Posted: 25 Aug 2009
Published:25 Aug 2009
Summary: To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
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B2B Lead Gen: Marketing ROI Performance & Evaluation Study
sponsored by Citrix Online
White Paper: | Posted: 21 Aug 2009
Published:01 Dec 2008
Summary: MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
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9 Management Practices for Exceptional Webinars
sponsored by Citrix Online
White Paper: | Posted: 21 Aug 2009
Published:19 Aug 2009
Summary: This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.
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Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars
sponsored by Citrix Online
White Paper: | Posted: 21 Aug 2009
Published:01 Dec 2008
Summary: Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more.
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How to Market and Sell Services with Webinars
sponsored by Citrix Online
White Paper: | Posted: 21 Aug 2009
Published:01 Jun 2009
Summary: This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget.
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What Causes Webinar Attendees to Bail
sponsored by Citrix Online
White Paper: | Posted: 21 Aug 2009
Published:19 Aug 2009
Summary: Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations.
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Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People"
sponsored by Microsoft
White Paper: | Posted: 18 Aug 2009
Published:01 Mar 2007
Summary: By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
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Cisco SMB Solutions: Work Wherever You Want
sponsored by Cisco Systems, Inc.
White Paper: | Posted: 17 Aug 2009
Published:16 Aug 2009
Summary: Where will you conduct business today? Chances are that you, your colleagues, or your employees will spend time out of the office. These days, it's not necessary to spend eight hours in the office to put in a full-day's work.
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Best Practices in Reconciliation: A Practical Guide for Asset Managers
sponsored by Advent Software, Inc
White Paper: | Posted: 10 Aug 2009
Published:01 Jul 2008
Summary: This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center
sponsored by Infor CRM
White Paper: | Posted: 22 Jul 2009
Published:22 Jul 2009
Summary: Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
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Innovative Marketing Strategies for Individual and Personal Lines Insurers
sponsored by Infor CRM
White Paper: | Posted: 22 Jul 2009
Published:22 Jul 2009
Summary: In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
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Making Interactions More Intelligent Across All Channels in the Retail Finance Industry
sponsored by Infor CRM
White Paper: | Posted: 22 Jul 2009
Published:22 Jul 2009
Summary: In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
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Increase Your Returns Using Event-Based Marketing
sponsored by Infor CRM
White Paper: | Posted: 22 Jul 2009
Published:22 Jul 2009
Summary: Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
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ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology
sponsored by SDL Tridion
White Paper: | Posted: 20 Jul 2009
Published:01 Jun 2009
Summary: This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
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Retaining Customers in Today's Economic Landscape: Improving SAP Order Management
sponsored by Esker Inc.
White Paper: | Posted: 10 Jul 2009
Published:10 Jul 2009
Summary: This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
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16 - 30 of 55 Matches


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