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Seven Ways ITIL Can Help You in an Economic Downturn
sponsored by BMC Software, Inc
 | White Paper: | Posted: 15 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
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How Do You Evaluate Which On-Demand CRM Solution is Right for You?
sponsored by Oracle Corporation
| White Paper: | Posted: 10 Jun 2009
| | Published: | 08 Jan 2009 | |
Summary: |
The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
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Connect and Empower Mobile Salespeople
sponsored by Oracle Corporation
| White Paper: | Posted: 10 Jun 2009
| | Published: | 10 Jun 2009 | |
Summary: |
Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.
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Creating Enduring Customer Relationships
sponsored by Oracle Corporation
| White Paper: | Posted: 10 Jun 2009
| | Published: | 10 Jun 2009 | |
Summary: |
Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
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The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 10 Jun 2009
| | Published: | 09 Jun 2009 | |
Summary: |
This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
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Reducing Costs with Efficient Operations: A Fast Track to More Working Capital
sponsored by SAP America Inc
| White Paper: | Posted: 07 Jun 2009
| | Published: | 01 Jul 2007 | |
Summary: |
Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated
processes throughout your organization, you can reduce waste, unnecessary
overtime, and a host of other cost factors.
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Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis
sponsored by SAP America Inc
| White Paper: | Posted: 05 Jun 2009
| | Published: | 05 Jun 2009 | |
Summary: |
There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
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Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis
sponsored by SAP America Inc
| White Paper: | Posted: 04 Jun 2009
| | Published: | 02 Jun 2009 | |
Summary: |
The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up...
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Let Customer Feedback Do the Driving
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 07 May 2009
| | Published: | 31 May 2007 | |
Summary: |
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 07 May 2009
| | Published: | 31 Dec 2008 | |
Summary: |
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
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The Customer-Driven Innovation Series: The Predictive Enterprise
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 05 May 2009
| | Published: | 01 Dec 2007 | |
Summary: |
Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.
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Value-driven product management: Six keys to product success
sponsored by IBM
| White Paper: | Posted: 19 Mar 2009
| | Published: | 01 Jan 2009 | |
Summary: |
This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.
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How to Ensure That Your Employees Will Want to Use CRM
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
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Operational Excellence: Enabling Sustained Growth Spotlight on the Americas
sponsored by SAP America Inc
| White Paper: | Posted: 26 Jan 2009
| | Published: | 23 Jan 2009 | |
Summary: |
Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.
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It's All about the Salesperson: Taking Advantage of Web 2.0
sponsored by Oracle Corporation
| White Paper: | Posted: 19 Sep 2008
| | Published: | 19 Sep 2008 | |
Summary: |
This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
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MORE SPECIFIC TOPICS:
Churn |
Customer Loyalty |
Customer Retention