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Creating Enduring Customer Relationships
sponsored by Oracle Corporation
 | White Paper: | Posted: 10 Jun 2009
| | Published: | 10 Jun 2009 | |
Summary: |
Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
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The Collaboration Advantage: Customer-Focused Partnerships In A Global Market
sponsored by SAP America Inc
| White Paper: | Posted: 05 Jun 2009
| | Published: | 02 Jun 2009 | |
Summary: |
In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.
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Business Intelligence for the Small to Medium Sized Business (SMB)
sponsored by SAP America Inc
| White Paper: | Posted: 04 Jun 2009
| | Published: | 02 Jun 2009 | |
Summary: |
Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.
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Learn how to Enhance your Online Customer Relationships
sponsored by Actuate
| White Paper: | Posted: 07 May 2009
| | Published: | 05 May 2009 | |
Summary: |
To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention.
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Let Customer Feedback Do the Driving
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 07 May 2009
| | Published: | 31 May 2007 | |
Summary: |
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
| White Paper: | Posted: 21 Apr 2009
| | Published: | 05 Mar 2009 | |
Summary: |
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer
sponsored by Numara Software
| White Paper: | Posted: 21 Apr 2009
| | Published: | 01 Feb 2009 | |
Summary: |
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Dell's SMART Approach to Workload Automation
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Apr 2009
| | Published: | 17 Apr 2009 | |
Summary: |
This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
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Social CRM Comes of Age
sponsored by Oracle Corporation
| White Paper: | Posted: 01 Apr 2009
| | Published: | 01 Apr 2009 | |
Summary: |
Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
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Effective Negotiating: 5 Rules for Smooth Transactions
sponsored by Global Knowledge
| White Paper: | Posted: 13 Mar 2009
| | Published: | 13 Mar 2009 | |
Summary: |
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
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Who Are My Best Customers?
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.
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Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics
sponsored by SPSS Inc. Worldwide Headquarters
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.
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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
This paper explores core principles companies can use to help them select a CRM system.
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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service