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| Most Popular Customer Service Reports
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Business Process-Centric Information Technology: Aligning Business and Technology for High Performance
sponsored by Accenture
 | White Paper: | Posted: 18 Feb 2009
| | Published: | 18 Feb 2009 | |
Summary: |
Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.
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Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)
sponsored by Global Knowledge
| White Paper: | Posted: 10 Feb 2009
| | Published: | 10 Feb 2009 | |
Summary: |
The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users.
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Best Practices in Complex Equipment Manufacturing, Sales, and Service
sponsored by SAP America Inc
| White Paper: | Posted: 26 Jan 2009
| | Published: | 23 Jan 2009 | |
Summary: |
This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
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Best Practices in the Call Center: A Customer Touch-Point Methodology
sponsored by Oracle Corporation
| White Paper: | Posted: 26 Jan 2009
| | Published: | 26 Jan 2009 | |
Summary: |
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Seven Tips for Profiting from Lean Times with CRM
sponsored by Oracle Corporation
| White Paper: | Posted: 26 Jan 2009
| | Published: | 26 Jan 2009 | |
Summary: |
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
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Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen
sponsored by IQMS
| White Paper: | Posted: 24 Dec 2008
| | Published: | 24 Dec 2008 | |
Summary: |
The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.
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Addressing the challenges of implementing a customer-centric strategy
sponsored by Infor CRM
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
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Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation
| White Paper: | Posted: 19 Sep 2008
| | Published: | 19 Sep 2008 | |
Summary: |
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America Inc
| White Paper: | Posted: 17 Sep 2008
| | Published: | 17 Sep 2008 | |
Summary: |
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
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Sales and Operations Planning: The Key to Continuous Demand Satisfaction
sponsored by SAP America Inc
| White Paper: | Posted: 24 Mar 2008
| | Published: | 01 Mar 2007 | |
Summary: |
Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service