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Cashing in on Customer Intelligence in the Financial Services Industry
sponsored by Infor CRM
 | White Paper: | Posted: 22 Oct 2009
| | Published: | 22 Oct 2009 | |
Summary: |
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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E-Book: How to Evaluate Data Warehouse Appliances
sponsored by Sybase, Inc.
| eBook: | Posted: 21 Oct 2009
| | Published: | 21 Oct 2009 | |
Summary: |
Business Intelligence and analytics remain top priorities for organizations seeking to increase revenues and cut costs, but these systems often require a data warehouse to feed them correct and relevant information. This E-Book provides detailed expert advice on how to evaluate, select and prepare your organization for a data warehouse appliance.
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Business Network Transformation: Product and Service Leadership
sponsored by SAP America Inc
| White Paper: | Posted: 21 Oct 2009
| | Published: | 21 Oct 2009 | |
Summary: |
For manufacturers today, achieving strategic goals requires not only intimately understanding technology and markets but also overcoming higher hurdles that have been exacerbated by trends toward globalization and outsourcing. Read on to learn more about how your company can achieve product and service leadership.
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In-database Analytics Demystified - Expert Podcast
sponsored by Sybase, Inc.
 | Podcast: | Posted: 21 Oct 2009
| | Premiered: | 20 Oct 2009 | | | Speaker: |
Rick Sherman, Founder, Athena IT Solutions
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Summary: |
In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits.
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
sponsored by Vovici
| White Paper: | Posted: 20 Oct 2009
| | Published: | 20 Oct 2009 | |
Summary: |
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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Customer Experience IQ Report
sponsored by Vovici
| White Paper: | Posted: 20 Oct 2009
| | Published: | 20 Oct 2009 | |
Summary: |
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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7 Habits of Highly Successful Surveys
sponsored by Vovici
| White Paper: | Posted: 20 Oct 2009
| | Published: | 20 Oct 2009 | |
Summary: |
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
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Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business Enabler or IT Convenience?
sponsored by IBM
| Presentation Transcript: | Posted: 20 Oct 2009
| | Published: | 20 Oct 2009 | |
Summary: |
This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.
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SIP Trunking Is Key to Accelerating Unified Communications Deployments
sponsored by Sprint
| Analyst Report: | Posted: 20 Oct 2009
| | Published: | 01 Feb 2009 | |
Summary: |
This report introduces the reader to Unified Communications and to SIP trunking and how it can play a key role in accelerating the deployment of UC. It also provides recommendations on how to evaluate SIP trunking providers and some thoughts for initial deployment.
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Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management
sponsored by Embarcadero Technologies, Inc.
| Presentation Transcript: | Posted: 19 Oct 2009
| | Published: | 19 Oct 2009 | |
Summary: |
In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns.
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Video Whitepaper: The Great Debate: Buy Versus Build
sponsored by Oracle Corporation
 | Video: | Posted: 19 Oct 2009
| | Premiered: | 19 Oct 2009 | |
Summary: |
This video white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems.
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Don't Be Blind-Sided: How to Use Your Salesforce.com Data to Improve Sales Performance
sponsored by Birst
 | Webcast: | Posted: 19 Oct 2009
| | Premiered: | Available On Demand | |
Summary: |
As a sales manager, you may not have access to business analytics that may be telling a story about your team's performance. What analytics do you need in order to answer questions that may come down from upper management? In this session, you'll learn about what you need to see, report on, and summarize to manage your team's performance.
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Fill the Gaps in Your BI Strategy, featuring Forrester Research
sponsored by Birst
| Webcast: | Posted: 19 Oct 2009
| | Premiered: | Available On Demand | |
Summary: |
Learn how new developments in BI make it easier and faster to serve those departments and groups whose BI needs have gone unmet. Birst hosts this educational webinar featuring Boris Evelson, Principal Analyst at Forrester Research.
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Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing Communications Activities Using Birst
sponsored by Birst
| Case Study: | Posted: 19 Oct 2009
| | Published: | 19 Oct 2009 | |
Summary: |
In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.
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E-book: Data Management for Smarter Business Outcomes
sponsored by IBM
| eBook: | Posted: 19 Oct 2009
| | Published: | 16 Jul 2009 | |
Summary: |
This e-book highlights ways in which you can drive more cost effective data management with less overall resources, in good times and in tough times.
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MORE SPECIFIC TOPICS:
Business Activity Monitoring |
Business Performance Management |
Data Mining |
Real-time Analytics |
Supply Chain Intelligence