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Product: |
InQuira's Contact Center Advisor |
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Company: |
InQuira Inc |
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Type: |
Software |
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Description: |
InQuira Contact Center Advisor provides a complete intelligent search interface that enables contact center agents to quickly and accurately find answers to customer inquiries as an integrated part of the call handling process from within their CRM dashboard. InQuira Contact Center Advisor is available as a plug-and-play module for leading CRM systems such as Siebel and Amdocs Clarify, and its user interface has been designed and highly optimized to maximize agent productivity by serving as a fully integrated part of the CRM user cockpit and the call handling process.<p/>
InQuira Contact Center Advisor leverages InQuira's patented Intelligent Search technology with its capabilities to find exact answers to inquiries based on their meaning, and to search not only unstructured content but also structured data sources and transactional business applications, at the same time. The InQuira technology can automatically incorporate customer context, call context, and CRM contextual information in the search for answers to customer inquiries. With InQuira Contact Center Advisor as part of their CRM arsenal, agents can reduce call-handing times and improve their first call resolution rates by getting accurate answers efficiently delivered directly to their CRM desktop.
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Related Products: |
Contact Centers | CRM Software | Natural Language Processing Software | Search Engines |
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