GS/HelpDesk was engineered to be lean and efficient. It was designed by the people who actually use it - real help desk technicians. Forms load fast. The important information is visible without a lot of clicking and scrolling. You can quickly complete the ticket and move on to the next item.
Good help desk systems require more than a database and a GUI. The help desk application is a workflow system and the GS/HelpDesk leverages the best workflow development platform: Lotus Notes and Domino.
CIO Research Library 
