With other systems you have one screen for a list of support tickets, another for ticket details and often times yet another to take action on a ticket. How much time is your support staff spending navigating through a sea of pages, only to get lost trying to find their way back?
With ReadyDesk you can open, view, edit and resolve support tickets all on the same screen, dramitically increasing productivity and response time! You can even view a ticket's complete history without leaving the main interface. Even the pop-up search system will return the seleted ticket details back to the main screen for easy viewing and modification.
CIO Research Library
