Aldon Community Manager is an IT services, change, and requirements management solution that captures, automates, and manages the response to business, technical, and operational issues. Facilitating issue-driven change management, Aldon Community Manager manages change requests, enforces approval processes, establishes requirements, manages IT projects, and provides automated workflow and process status throughout the services delivery and software development lifecycles.
Aldon Community Manager allows IT services and development teams to respond to changes quickly and in coordination with the business while ensuring industry best practices and compliance.
Features and Benefits:
- Manage problem, incident, change, and release processes with fully compatible ITIL service desk
- Achieve and simplify regulatory compliance and best practices
- Accelerate workflow and approval procedures
- Define and deliver requirements rapidly
- Ensure Service Level Agreements (SLAs) Compliance
- Optimize IT performance through metrics and reporting
- Understand relation and impact of services on IT infrastructure through tie to robust Configuration Management Database
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