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Next-Generation ITIL and Its ROI Potential
sponsored by SearchCIO.com, sponsored by FrontRange Solutions
Posted:  11 Apr 2006
Published:  01 Apr 2006
Format:  PDF
Length:  12   Page(s)
Type:  White Paper
Language:  English


ABSTRACT:
ITIL continues to be the most widely accepted approach to IT service management (ITSM). As companies increase efforts to align business with IT to achieve greater ROI, it is important to stay informed on the latest ITIL improvements.

In this document, the Chief Architect of ITIL's development reviews:

  • The upcoming direction of ITIL
  • How it will help IT organizations transform ITSM
  • How ITIL demonstrates value in terms of business ROI


Download Next-Generation ITIL and its ROI Potential now.



Author

Sharon Taylor
President ,  Aspect Group (also Chief Architect for the new ITIL)
Sharon Taylor is President of the Aspect Group and a well known figure within today's IT Service Management community.

An author of current ITIL best practices, she is also the Chief Architect for the new generation of ITIL now in development.

Sharon is the Chair of the itSMF International Publications Executive Committee, responsible for ensuring global quality publications in over 30 countries, and is at the centre of best practice development and endorsement.


BROWSE RELATED RESOURCES
Applications Management Services | Business IT Alignment | Infrastructure Services | IT Service Management | ITIL | Service Level Management

View All Resources sponsored by SearchCIO.com, sponsored by FrontRange Solutions

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