ITIL continues to be the most widely accepted approach to IT service management (ITSM). As companies increase efforts to align business with IT to achieve greater ROI, it is important to stay informed on the latest ITIL improvements.
In this document, the Chief Architect of ITIL's development reviews:
- The upcoming direction of ITIL
- How it will help IT organizations transform ITSM
- How ITIL demonstrates value in terms of business ROI
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Next-Generation ITIL and its ROI Potential
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CIO Research Library
