IT needs to find clearer, more relevant metrics for showing business alignment and relevance, service quality supportive of that alignment, and cost efficiency in delivering its service products to the business. Companies are turning to configuration management databases (CMDB), an initiative that provides a common trusted source for all IT data, ensuring more effective service assurance.
Read this white paper to learn pitfalls of configuration management database (CMDB) and how to avoid them as well as best practices tips for implementation. Explore strategies for integrating and consolidating data gathering and information resources in order to more fluidly support advanced analysis and automation.
CIO Research Library 
