If one of the ways we differentiate ourselves is through excellent customer service and since supporting split payments provides customer service, I wondered whether we should spend resources to customize the new system to support split payments? Diane and I had a good enough relationship to have this conversation.
Author
Niel Nickolaisen
Vice President
,
Headwaters Inc.
Niel Nickolaisen, a former CIO, is the vice president of strategic planning at Headwaters Inc., an energy and building products firm in South Jordan, Utah.
CIO Research Library
