IT is continuously challenged to improve service levels and meet ever-greater business demands while holding the line on costs. To succeed, IT needs to manage infrastructure from a service perspective and increase automation. Read this paper to learn how adopting a service-oriented, process-driven approach gives IT the means to link infrastructure to services so services can be proactively measured and managed.
Managing service instead of managing technology supports alignment between IT and business goals. Discover how to fully optimize and automate the processes by which you monitor and manage the IT infrastructure that delivers services and see these benefits:
- Reduce operating and capital expenses
- Align with dynamic business needs
- Improve service levels
CIO Research Library
