ITIL v3 Core Practice Book 1: Service Strategies
sponsored by SearchCIO.com, sponsored by Solidcore
ABSTRACT:
Listen to our second ITIL v3 Expert Webcast for an overview of its first book, including:
- Guidance for senior leadership on how to leverage service management capabilities to deliver value to customers and capture value for service providers
- How it covers service portfolios, capability development and operational effectiveness
(THIS RESOURCE IS NO LONGER AVAILABLE.)