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ABSTRACT:
Service operations are the focus of the fourth book of ITIL v3. Listen to this Expert Webcast to learn how your organization can successfully manage a service through its production life cycle.


Speaker

Don Cox
CTO, Pultorak & Associates and veteran ITIL consultant and contributor to various service management publications.



BROWSE RELATED WEBCASTS
Business Process Management | IT Best Practices | IT Infrastructure | IT Service Management | IT Systems | ITIL | Standards

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