ITIL v3 Core Practice Book 5: Continual Service Improvement
sponsored by SearchCIO.com, sponsored by Solidcore
ABSTRACT:
The fifth book of ITIL v3 focuses on continuous service improvements. Listen to this Webcast to learn how your organization can:
- Ensure that a service delivers the maximum benefit
- Measure the performance of a service throughout its life-cycle
(THIS RESOURCE IS NO LONGER AVAILABLE.)