CIO Research Library

The earlier a company detects and responds to SLA violations, the lower the business impact. Even better, with sufficient visibility into critical business processes managers can prevent violations from happening in the first place. The message here is that increasingly, companies need to manage business events in real-time. Simply producing reports on a predefined schedule is not enough. Decision-makers need real-time alerts and insight, so they may take meaningful action while it still matters. The moral: Proactive steps are better than post-mortem explanations. This white paper discusses the burgeoning concept of Operational Intelligence, a new approach for decision-making that allows the optimal response at the right time and draws upon concepts and technologies currently in use, augmented with new analytical technologies and delivered as a unified solution.