ShoreTel knows that comparing competing solutions on equal footing can be difficult. We also know that a system with the lowest purchase price may not have the lowest total cost of ownership (TCO) over the lifespan of the IP unified communications system.
To help with your comparison, we've created this 15 page report which details the 12 cost components that must be incorporated in any TCO analysis. An example pre- and post-tax 10 year TCO analysis for the Large Enterprise is also provided.