Sea Star Line offers cargo transportation services from North America to Puerto Rico, the U.S. Virgin Islands, and the Caribbean Islands of Antigua, St. Kitts, St. Maarten, Tortola, and Dominican Republic. Sea Star Line's RO/CON vessels are the most versatile and technologically advanced in the trade.
Prior to implementation of Esker DeliveryWare, Sea Star Line business operations were largely manual and paper-intensive processes. Master bills of lading and other documents were routed to different inboxes and to different individuals who had access to particular inboxes. Often, the Sales department would need information about the status of a customer's shipping order, and the processing staff would have difficulty finding the document. This resulted in the common situation of chasing paper to determine when the document was received and what routing path it took. This situation resulted in a vision to create growth, value and opportunity without paper.
Read this case study to learn how Sea Star Line worked with Esker Professional Services to help implement Esker DeliveryWare as their solution and the benefits that resulted from Sea Stars decision to use Esker DeliveryWare, including:
- Better visibility
- More productivity
- Time and cost savings
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