Recognizing the importance of fax communication to core business processes, many organizations have implemented server solutions to perform faxing functions. While these technologies certainly offer clear advantages over fax machines, they also put business performance at the mercy of the fax tool the organization is using. If the faxing system is not running as well as it should, neither is the business.
Fax is at the center of many business processes. When your organization can not rely on the tool it uses for faxing, or you find that your faxing system does not provide the capabilities necessary to support the business process improvements you need to make, the impact is significant and widespread. Delayed or lost fax communications hit the supply chain hard, sending ripples throughout order management, customer billing, purchasing and accounts payable.
The paper will discuss key factors to consider with regard to fax technology, the impact of your faxing system on business processes, product selection and project execution. With an eye on setting up your organization for future success, this paper advises an approach centered around choosing a vendor who is still paying close attention to fax communication as it relates to business processes.
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