Knowledge comes from many places including: customer interactions, current and past employees, outside consultants and reports. Organizations continually generate and save knowledge. It's the lifeblood for R&D, Customer Care, Sales and Marketing and every other department in an organization. Unfortunately, a majority of this knowledge is rendered useless because oftentimes the people who need it most either do not know that it exists or cannot locate it in a timely manner. Many employees find it easier to create duplicate content than leverage the knowledge that already exists. This often leads to wasted resources, duplication of past mistakes, lower customer satisfaction and overall inefficiency in critical decision making.
Successful companies who are able to access knowledge in real-time across siloed information repositories have proven practices that leverage knowledge as a competitive differentiator so that it becomes a strategic corporate asset. Best practices of how to overcome the challenges that prevent most companies from exposing and utilizing the true value of their information will be shared.
CIO Research Library
