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ABSTRACT:

Cloud delivery, virtualization, and mobile devices are creating new products, service delivery models, financial models, and business models. In this context, IT leaders need a method for systematically managing operations while providing a means to better demonstrate to the business IT's effectiveness, efficiency, and value.

Read this paper to discover an automated, dashboard-driven, comprehensive system— customizable at the CIO and departmental level— that provides detailed visibility into every aspect of IT performance.

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