- Feb 6, 2012
- Nov 1, 2011
- 4 Page(s)
- Case Study
Sponsored by: Hewlett-Packard Company
Every CIO would like to improve IT services and streamline service desk processes. Access this case study to learn how the IT department at Sprint Nextel Corporation did just that, reducing service desk incidents from 300 to 45 and slashing critical events by 20%.
“And when incidents occur, we can instantly do more to determine their business impact,” says John Felton, director of Service Integration at Sprint. “We’re able to respond more intelligently to incidents both within IT and within the business.”
Discover how Felton and his team selected and deployed HP IT Performance Suite, and gain insight from the challenges faced and business benefits gained along the way.