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“We depend on technology to deliver services to our members and physicians,” says Victor Miller, senior manager of Systems Management at Blue Cross and Blue Shield of Florida (BCBSF). “If our business-critical applications are unavailable or slow, we’re not meeting our members’ needs.”

Access this case study to learn how BCBSF implemented application lifecycle management best practices with an end-to-end performance management solution to better meet its member needs, resulting in:

  • Reduction of business-critical incidents from 20 – 30 to 1 – 2 per week
  • Reduction in mean time to repair by 80%
  • And much more


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