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Best practices drive availability gains at Blue Cross and Blue Shield of Florida

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“We depend on technology to deliver services to our members and physicians,” says Victor Miller, senior manager of Systems Management at Blue Cross and Blue Shield of Florida (BCBSF). “If our business-critical applications are unavailable or slow, we’re not meeting our members’ needs.”

Access this case study to learn how BCBSF implemented application lifecycle management best practices with an end-to-end performance management solution to better meet its member needs, resulting in:

  • Reduction of business-critical incidents from 20 – 30 to 1 – 2 per week
  • Reduction in mean time to repair by 80%
  • And much more
Vendor:
Hewlett-Packard Company
Posted:
31 Jan 2012
Published
01 Feb 2011
Format:
PDF
Length:
4 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.