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Geoffrey Moore on Application Transformation –Intro
The future of the enterprise IT landscape is changing with the consumerization of the IT infrastructure. While IT was once centered on transactional systems, there has been a shift from systems of record to what is now being referred to as systems of engagement - a whole new layer of IT that centers on interactions with people.
While these will both be part of your organization’s future, systems of record will evolve to become more of a foundation for maintaining, while systems of engagement will allow businesses to change the dynamic of their relationships with customers, suppliers, and partners.
Most businesses have not yet integrated systems of engagement into workflows and processes as they are challenging to conjoin into traditional IT architectures. Access this video for a brief overview of the changing IT landscape and how you will need to adapt to keep up.