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ABSTRACT:

The confusion in the Help Desk software industry is not surprising given the relative newness of the Internet and the information technology revolution. Because of the colossal innovations in the past 10 years, there is a lot of aged and cumbersome technology and exceedingly poor IT practices still embedded in the IT market.

This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you’ll find the top ten considerations for evaluating a help desk software solution. 

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