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ABSTRACT:

When it comes to delivering business services that your company and your customers depend on, IT process automation (ITPA) is a place where many IT shops turn. And ITPA can deliver a slew of significant benefits ranging from increased reliability to reducing costs. But how far can ITPA really take you?

This white paper takes a look at the results of in-depth interviews with those well-versed in IT process automation. Hear from peers experienced with ITPA and uncover the real and substantial business benefits they’ve achieved.

 

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