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IT Service Management (ITSM) is all about aligning IT service delivery with needs of the enterprise, emphasizing benefits to customers. To tackle that goal, ITSM audits focus on growth and value, budget adherence, risk impact, and communication effectiveness. So how can today’s CIOs tackle those hefty focal points for business benefits? This classroom provides expert strategies for ITSM practices that emphasize how to:

  • Run IT services as a business
  • Apply lean principles to ITSM
  • Adhere to a product-centric view
  • And more


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