Going social: Setting up social media customer service

Cover Image

While companies are embracing social media to reach customers in new ways, they are often unprepared for the latest customer service challenge: handling complaints gracefully on social media.

This exclusive e-guide digs into the challenges of implementing a social customer service strategy in your enterprise. Uncover considerations on:

  • Deciding how the organization should interact with customers
  • Which sector of the company should handle these communications
  • What kind of skills and attitudes are needed to effectively handle complaints
  • And more
Vendor:
Oracle Corporation
Posted:
Feb 8, 2021
Published:
Feb 11, 2016
Format:
PDF
Type:
eGuide
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