Reports on Configuration Management published by BMC Software, Inc |  |
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E-book: Automate configuration changes and save your data center millions
sponsored by BMC Software, Inc
 | eBook: | Posted: 03 Nov 2009
| | Published: | 03 Nov 2009 | |
Summary: |
Manual configuration changes are the no. 1 cause of service disruptions. In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations – every time. Download the ebook.
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Best Practice Insights: ITIL Service Operation
sponsored by BMC Software, Inc
 | Screencast: | Posted: 03 Nov 2009
| | Premiered: | 03 Nov 2009 | |
Summary: |
Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
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BMC Service Automation: The next step in the evolution of Business Service Management
sponsored by BMC Software, Inc
| Analyst Brief: | Posted: 03 Nov 2009
| | Published: | 03 Nov 2009 | |
Summary: |
As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
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ITIL®,the CMS and You
sponsored by BMC Software, Inc
| White Paper: | Posted: 20 Aug 2009
| | Published: | 20 Aug 2009 | |
Summary: |
This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
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Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc
| White Paper: | Posted: 17 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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Seven Requirements for Balancing Control and Agility in the Virtual Environment
sponsored by BMC Software, Inc
| White Paper: | Posted: 17 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
Unparalleled agility is the promise of virtualization. But managing change, staying compliant, and preventing virtual sprawl are just a few of the challenges you could face before you reap the rewards. VMware joined us recently to co-author 7 must-read tips for striking the perfect balance in your virtual environment.
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