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| All Resources by: |
| Citrix Online - GotoAssist |
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8 Matches |
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How to Calculate the ROI of Remote Support
sponsored by Citrix Online - GotoAssist
 | White Paper: | Posted: 02 Jul 2008
| | Published: | 01 Jan 2007 | |
Summary: |
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
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How Does Your IT Help Desk Measure Up?
sponsored by Citrix Online - GotoAssist
| White Paper: | Posted: 02 Jul 2008
| | Published: | 01 Jun 2006 | |
Summary: |
Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent.
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Increase First Contact Resolution: The Key to Superior Support
sponsored by Citrix Online - GotoAssist
 | Webcast: | Posted: 02 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
John Ragsdale, VP of Research
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Summary: |
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
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IT Leadership Strategy: How to Provide World-Class Help Desk Support
sponsored by Citrix Online - GotoAssist
| Webcast: | Posted: 02 Jul 2008
| | Premiered: | Available On Demand | |
Summary: |
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
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The Strategic Role of IT Culture in Business Performance
sponsored by Citrix Online - GotoAssist
| Webcast: | Posted: 02 Jul 2008
| | Premiered: | Available On Demand | |
Summary: |
In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
sponsored by Citrix Online - GotoAssist
| Webcast: | Posted: 02 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Chip Gliedman, Vice President and Principal Analyst
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Summary: |
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
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Best Practices for Remote Support and Services
sponsored by Citrix Online - GotoAssist
| Case Study: | Posted: 02 Jul 2008
| | Published: | 25 Jun 2006 | |
Summary: |
After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service.
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6 Top Support Issues that Keep Execs Awake at Night
sponsored by Citrix Online - GotoAssist
| White Paper: | Posted: 20 May 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.
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