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Case Study: Children's Memorial Hospital
sponsored by ABS Associates, Inc.
 | Case Study: | Posted: 28 Jul 2008
| | Published: | 25 Jul 2008 | |
Summary: |
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
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IT Benefits of an Integrated Solution
sponsored by FrontRange Solutions Inc.
 | Webcast: | Posted: 22 Jul 2008
| | Premiered: | Available On Demand | |
Summary: |
View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.
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How to Calculate the ROI of Remote Support
sponsored by Citrix Online - GotoAssist
| White Paper: | Posted: 02 Jul 2008
| | Published: | 01 Jan 2007 | |
Summary: |
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
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CosmoCom Consolidates VisitBritain's Highly Distributed Global Contact Center
sponsored by CosmoCom, Inc.
| Case Study: | Posted: 27 May 2008
| | Published: | 01 Jan 2007 | |
Summary: |
A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites.
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Service Level Agreements and Management: Putting Real-World Management in SLM and Next Steps in SLA
sponsored by Gomez
| White Paper: | Posted: 24 Apr 2008
| | Published: | 01 Apr 2008 | |
Summary: |
This report outlines the changes that SLAs have undertaken and discusses the future of SLAs including how they will impact IT.
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IT Problem Management: Improving Processes to Resolve Performance Problems Quickly
sponsored by Gomez
| White Paper: | Posted: 23 Apr 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This report examines a platform solution for helping your organization to better its problem management processes, reduce operational costs, improve end-user experiences, and meet business goals.
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Numara® FootPrints Change Management: Solutions for Automating and Managing Change
sponsored by Numara Software
| Webcast: | Posted: 28 Mar 2008
| | Premiered: | Available On Demand | |
Summary: |
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
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Numara® Track-It! 8 Overview Webinar
sponsored by Numara Software
| Webcast: | Posted: 28 Mar 2008
| | Premiered: | Available On Demand | |
Summary: |
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
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The Evolution of the IT Help Desk to the Service Desk - An Examination of Current and Future Trends
sponsored by CompuCom Systems, Inc.
| White Paper: | Posted: 29 Oct 2007
| | Published: | 01 Aug 2007 | |
Summary: |
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
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CompuCom Service Desk Overview
sponsored by CompuCom Systems, Inc.
| Product Overview: | Posted: 29 Oct 2007
| | Published: | 01 Aug 2007 | |
Summary: |
An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
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Automating and Optimizing Service Desk Performance
sponsored by Kaseya
| White Paper: | Posted: 08 Oct 2007
| | Published: | 01 Oct 2007 | |
Summary: |
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
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End-User Monitoring: Gaining Visibility into Hidden Business Risks
sponsored by CA
| White Paper: | Posted: 18 Sep 2007
| | Published: | 01 Aug 2007 | |
Summary: |
This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.
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Gaining Control of the Desktop
sponsored by Persystent Technologies
| White Paper: | Posted: 06 Dec 2006
| | Published: | 01 Jul 2008 | |
Summary: |
Desktop support systems can increase desktop availability and performance and provide the end-to-end stability needed to maintain business processes. Read this paper to learn how to reduce desktop management costs and gain control of your desktops.
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Learn the Secrets to Improving Help Desk Productivity and User Perception - Vendor Webcast
sponsored by Citrix Online
| Webcast: | Posted: 10 Oct 2006
| | Premiered: | Available On Demand | | | Speaker: |
Chip Gliedman, Vice President of Forrester Research, Inc.
Shelly Cobb, Product Manager, Citrix Online
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Summary: |
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
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Best Practices for Effective Desktop Management
sponsored by WebEx Communications, Inc.
| White Paper: | Posted: 31 May 2006
| | Published: | 01 Feb 2006 | |
Summary: |
Increased compliance needs, rise in security threats and the growing number of desktops and remote workers within organizations make it crucial to provide solid desktop management. Read this white paper for more on achieving efficient desktop management.
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SEE: Related Topics