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eBook: Lean ITSM Methods in Lean Times
sponsored by SearchCIO.com
 | eBook: | Posted: 20 Nov 2009
| | Published: | 20 Nov 2009 | |
Summary: |
As IT shops continue to look forways to cut costs, increase efficiency and improve service,many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.
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CA Spectrum Service Assurance Product Brief
sponsored by CA
| Product Overview: | Posted: 20 Nov 2009
| | Published: | 20 Nov 2009 | |
Summary: |
Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits.
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CA Service Assurance Webcast: Transforming IT in Lean Times
sponsored by CA
 | Webcast: | Posted: 20 Nov 2009
| | Premiered: | Available On Demand | |
Summary: |
Many companies face IT challenges related to visualization, integration, discovery and mapping, prioritization, predictive strategies, and reporting accuracy. This webcast addresses these challenges and explains how CA's approach to service quality is both effective and cost-conscious in lean times.
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EMA Impact Brief: CA Spectrum Service Assurance Bridges Service Management Gap
sponsored by CA
| White Paper: | Posted: 19 Nov 2009
| | Published: | 19 Oct 2009 | |
Summary: |
Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.
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End-to-End Service Management in the Virtualized Environment: Delivering on the Promises of Virtualization
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 13 Nov 2009
| | Published: | 30 Oct 2008 | |
Summary: |
This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users.
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Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 13 Nov 2009
| | Published: | 25 May 2009 | |
Summary: |
This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
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Managing Operator Networks as an Outsourcing Service
sponsored by Alcatel-Lucent
| eGuide: | Posted: 13 Nov 2009
| | Published: | 13 Nov 2009 | |
Summary: |
Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
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Tivoli Beat Article: Seamlessly Link IT Development and Operations
sponsored by IBM
| Technical Article: | Posted: 12 Nov 2009
| | Published: | 12 Nov 2009 | |
Summary: |
This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets.
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IBM Service Management: Visibility. Control. Automation
sponsored by IBM
| Brochure: | Posted: 12 Nov 2009
| | Published: | 25 Jun 2009 | |
Summary: |
This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
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Greening the Data Center with IBM Tivoli Software: An Integrated Approach to Managing Energy IBM Tivoli
sponsored by IBM
| White Paper: | Posted: 12 Nov 2009
| | Published: | 11 Aug 2008 | |
Summary: |
This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers.
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Service Catalog Management
sponsored by Axios Systems
| Webcast: | Posted: 12 Nov 2009
| | Premiered: | Available On Demand | | | Speakers: |
Sharon Taylor
Barclay Rae
Calum Kilgour
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Summary: |
In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 11 Nov 2009
| | Published: | 11 Nov 2009 | |
Summary: |
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
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Seeding the Clouds: Key Infrastructure Elements of Cloud Computing
sponsored by IBM
| White Paper: | Posted: 11 Nov 2009
| | Published: | 24 Feb 2009 | |
Summary: |
This paper describes a high-level cloud computing infrastructure services framework and the underlying technology enablers, such as virtualization, automation, self-service portal, monitoring and capacity planning. It also discusses examples of, and the value propositions for, certain data centers that have been built in this manner to date.
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CIO Decisions eZine: ITSM Managing for Efficiency and Effectiveness
sponsored by SkillSoft Corporation
| Ezine: | Posted: 10 Nov 2009
| | Published: | 10 Nov 2009 | |
Summary: |
IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.
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The Trends and Direction of Enterprise Architecture (EA)
sponsored by Infosys Technologies Limited
| Analyst Report: | Posted: 04 Nov 2009
| | Published: | 01 Feb 2009 | |
Summary: |
Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
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SEE: Related Topics