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ITIL Version 3 and the IT Service Catalog
sponsored by newScale, Inc.
 | White Paper: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
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Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
 | Podcast: | Posted: 07 Oct 2008
| | Premiered: | 07 Oct 2008 | |
Summary: |
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
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ITIL, the IT Service Catalog, and Service Level Management
sponsored by newScale, Inc.
 | Webcast: | Posted: 07 Oct 2008
| | Premiered: | Available On Demand | | | Speakers: |
Rodrigo Flores, CTO and Founder
Char LaBounty, President and Founder
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Summary: |
This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
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The Service Catalogue and the CMDB
sponsored by newScale, Inc.
| White Paper: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
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How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
| White Paper: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
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ROI with Proactive Network and Voice Management
sponsored by CA
| White Paper: | Posted: 02 Oct 2008
| | Published: | 02 Oct 2008 | |
Summary: |
In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
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N-central Express
sponsored by N-able Technologies
 | Trial Software: | Posted: 25 Sep 2008
| | Published: | 25 Sep 2008 | |
Summary: |
Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
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The v-Available Initiative - Bridging the Gap between Virtualization and Availability
sponsored by Marathon Technologies
| Product Literature: | Posted: 10 Sep 2008
| | Published: | 10 Sep 2008 | |
Summary: |
Marathon Technologies Corp.’s v-AvailableTM initiative bridges the gap between virtualization and availability to remove first-generation barriers such as cost, complexity, and reliability.
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E-Guide - IP Enables Service Creation
sponsored by Alcatel-Lucent
| Editorial Resource Guide: | Posted: 02 Sep 2008
| | Published: | 01 Sep 2008 | |
Summary: |
IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics
sponsored by DeskFlex
| White Paper: | Posted: 01 Sep 2008
| | Published: | 28 Aug 2008 | |
Summary: |
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
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Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
sponsored by CA
| White Paper: | Posted: 28 Aug 2008
| | Published: | 28 Aug 2008 | |
Summary: |
Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
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Nimsoft™ Service Level Management Solutions
sponsored by Nimsoft, Inc.
| Software Demo: | Posted: 21 Aug 2008
| | Published: | 20 Aug 2008 | |
Summary: |
Nimsoft is the premier provider of business-focused service level management solutions that combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use.
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Service Level Management: On the Level
sponsored by Nimsoft, Inc.
| White Paper: | Posted: 15 Aug 2008
| | Published: | 15 Aug 2008 | |
Summary: |
This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
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5 Ways to Improve Customer Service in a Down Economy - Vendor Webcast
sponsored by OpenSpan
| Webcast: | Posted: 31 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Francis Carden, Founder
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Summary: |
In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
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Overcoming Web 2.0 Challenges Through Load Testing
sponsored by Keynote Systems
 | Video: | Posted: 10 Jul 2008
| | Premiered: | 09 Jul 2008 | |
Summary: |
Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
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SEE: Related Topics