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Help Desk Software: White Papers

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Most Popular Help Desk Software Reports
• How to Calculate the ROI of Remote Support
sponsored by Citrix Online - GotoAssist
• The Forrester Wave: Service Desk Management Tools, Q2 2008
sponsored by Hewlett-Packard Company
• Numara® FootPrints 8: Service Management that Serves the Business
sponsored by Numara Software
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How to Calculate the ROI of Remote Support
sponsored by Citrix Online - GotoAssist
White Paper: | Posted: 02 Jul 2008
Published:01 Jan 2007
Summary: Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
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