EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
EZINE:
In this month's ezine, we provide a guide to the main areas of focus for the channel in the year ahead and look at what makes a good partner incentive programme.
WHITE PAPER:
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
WHITE PAPER:
Read this paper for data-driven strategies to help your organization close talent gaps and boost employee satisfaction that will increase employee retention.
EBOOK:
In this automation architect’s guiding e-book, discover a walkthrough map of the steps required to lead your organization beyond task-centric automation toward an enterprise-wide strategy.
WHITE PAPER:
In this eGuide, you will hear that organizations depend on artificial AI and ML to forecast sales, segment their customer bases and identify risks. Download this guide and learn three Dell PowerEdge servers that have set world records in a benchmark specifically designed to provide real-world performance data on AI and ML workloads.
WEBCAST:
Watch this webinar to hear from a panel of experts from IDC, Google Cloud, and partners discuss how they are putting data, analytics, and the power of artificial intelligence to work via the cloud.
WHITE PAPER:
At the Computer Weekly diversity in tech event, experts proposed a 15-point plan to improve diversity and inclusion across the industry. Suggestions focused on getting people into the sector and keeping them there. Download the full report here.
