Customer Retention Reports

WHITE PAPER: Email may seem simple – create content and send to your list – but there are many elements that go into a good email program. The Master List of Email Terminology helps shed light on the terms that you should know and what you should be implementing in your own program.

Posted: 07 Jan 2014 | Published: 31 Dec 2013

WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.

Posted: 06 Jan 2014 | Published: 06 Jan 2014

WHITE PAPER: This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.

Posted: 30 Dec 2013 | Published: 30 Dec 2013

WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.

Posted: 27 Dec 2013 | Premiered: Sep 3, 2013

ANALYST REPORT: This report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.

Posted: 20 Dec 2013 | Published: 06 Aug 2013

WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.

Posted: 19 Dec 2013 | Published: 31 Jan 2012

WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.

Posted: 19 Dec 2013 | Published: 30 Nov 2012

WHITE PAPER: This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.

Posted: 18 Dec 2013 | Published: 31 Aug 2013

WHITE PAPER: With this white paper, you'll gain access to industry knoweldge about handling omnichannel operational challenges, allowing you to maximize efficiency and profitability. Use this resource to navigate customer engagements, with factors such as understanding the "omni-customer."

Posted: 18 Dec 2013 | Published: 31 Jul 2013

EBOOK: In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands.

Posted: 10 Dec 2013 | Published: 10 Dec 2013

WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.

Posted: 15 Nov 2013 | Published: 31 May 2013

WHITE PAPER: This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.

Posted: 13 Nov 2013 | Published: 31 May 2013

WHITE PAPER: This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace.

Posted: 11 Nov 2013 | Published: 31 Dec 2012

EGUIDE: This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction.

Posted: 11 Nov 2013 | Published: 11 Nov 2013

EGUIDE: This e-guide investigates the tools and strategies to make social customer engagement work for your organization, big or small. Learn how to choose the websites and technologies that work best with your business goals.

Posted: 05 Nov 2013 | Published: 05 Nov 2013

WHITE PAPER: The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service.

Posted: 01 Nov 2013 | Published: 01 Nov 2013

EZINE: A company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information.

Posted: 25 Oct 2013 | Published: 25 Oct 2013

WHITE PAPER: Access this detailed case study that highlights how an online retail banking service implemented an application performance management (APM) solution that offers rapid issue detection and identification for efficient troubleshooting to reduce any downtime, and keeps customers satisfied.

Posted: 24 Oct 2013 | Published: 30 Jun 2011

WHITE PAPER: Read up on how one company implemented an application performance management (APM) solution to ensure real-time availability and responsiveness for increased customer satisfaction.

Posted: 22 Oct 2013 | Published: 16 Apr 2013

WHITE PAPER: The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.

Posted: 10 Oct 2013 | Published: 10 Oct 2013

WHITE PAPER: This case study focuses on a UK telecommunications organization that found a way to gain network visibility for quick troubleshooting and customer satisfaction, without affecting existing production network.

Posted: 10 Oct 2013 | Published: 31 Dec 2012

WHITE PAPER: This brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more.

Posted: 08 Oct 2013 | Published: 30 Jun 2013

WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more.

Posted: 02 Oct 2013 | Published: 02 Oct 2013

EBOOK: This expert resource provides 3 articles about how to leverage Web content management (WCM) to optimize the customer experience. Discover how to use customer profiles to deliver content to your target audiences, overcome common WCM challenges with 3 simple rules, and more.

Posted: 30 Sep 2013 | Published: 30 Sep 2013

WHITE PAPER: This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid.

Posted: 27 Sep 2013 | Published: 31 May 2013