Call Centre Management Multimedia

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The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Health Insurance Provider Transforms Their Data Platform sponsored by IBM VIDEO: James Wade of Florida Blue discusses the solutions that helped reduce hold times and eliminate fraud. Posted: 06 Apr 2017 \| Premiered: 06 Apr 2017 TOPICS: IT Management

Transform Your Data With a Single Solution sponsored by IBM WEBCAST: Avoid increase costs and delayed projects. Learn how to deploy a single transformation solution across your enterprise. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Best Practices for Securing SaaS with CASB sponsored by McAfee, Inc. VIDEO: Listen to Securosis and McAfee discuss the challenges in cloud security and the benefits of agile security solutions. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

The ROI of AppSec: Getting your Money's Worth from Your AppSec Program sponsored by Veracode, Inc. VIDEO: This video will take a look at the real costs of fixing vulnerabilities and how to maximize the ROI of your application security program. Posted: 17 Jan 2018 \| Premiered: 17 Jan 2018 TOPICS: IT Management

Experience Dynamic Endpoint Threat Defense sponsored by McAfee, Inc. VIDEO: Simplify your system and stay ahead of advanced threats with a collaborative framework that shares threat intelligence. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

Avoid Gridlock With a Flexible Infrastructure sponsored by IBM VIDEO: Ensure your data center runs smoothly and supports the growth of your business with a software-defined storage solution. Posted: 06 Apr 2017 \| Premiered: 06 Apr 2017 TOPICS: IT Management

A Perspective on U.S. Health Industry Changes sponsored by IBM VIDEO: Director of Health Industry Transformation at IBM gives his perspective on the changes impacting U.S. Healthcare. Posted: 20 Jan 2017 \| Premiered: 20 Jan 2017 TOPICS: IT Management