Customer Call Center Management Multimedia

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Customer Call Center Management Multimedia (View All Report Types)

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

Video: IT Priorities 2023 APAC sponsored by TechTarget ComputerWeekly.com VIDEO: Over half of respondents in this year's IT Priorities study have bigger IT budgets as they continue to make strategic investments in cyber security, cloud and automation. In this video, hear from TechTarget's APAC editor in chief on the top priorities of organisations and the major tech trends that are shaping IT buying decisions in the region. Posted: 30 Mar 2023 \| Premiered: 30 Mar 2023 TOPICS: Artificial Intelligence \| Cybersecurity \| IT Infrastructure \| IT Management \| IT Managers \| IT Spending \| IT Workforce \| Security Best Practices \| Security Threats

Securing the Enterprise in a DevOps World: Keynote & Panel sponsored by Veracode, Inc. WEBCAST: Watch this roundtable discussion about the pitfalls and successes of the DevOps initiative organizations run into and much more. Posted: 17 Jan 2018 \| Premiered: Jan 17, 2018 TOPICS: IT Management

Visual Digital Platforms: Crucial Technology to Eliminate Poverty sponsored by Hewlett-Packard Enterprise VIDEO: See how Foundation Paraguay helps thousands of families overcome poverty with digital services and a bottom-up approach. Posted: 30 Jan 2017 \| Premiered: 30 Jan 2017 TOPICS: IT Management

The Essential Elements of a Modern B2B Architecture sponsored by IBM WEBCAST: B2B integration is vital for most companies. Consider these elements when evaluating your B2B architecture strategy. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Disaster Recovery-as-a-Service to the Rescue sponsored by Hewlett-Packard Enterprise VIDEO: Learn how Veritas and HPE closed disaster recovery gaps with systems that quickly restore operations at a low cost. Posted: 22 Dec 2016 \| Premiered: 22 Dec 2016 TOPICS: IT Management

National Weather Service Provider Delivers Quality 24x365 sponsored by IBM VIDEO: Hear how Met Office in the UK leverages a flexible infrastructure to efficiently analyze data in real-time. Posted: 06 Apr 2017 \| Premiered: 06 Apr 2017 TOPICS: IT Management

A Perspective on U.S. Health Industry Changes sponsored by IBM VIDEO: Director of Health Industry Transformation at IBM gives his perspective on the changes impacting U.S. Healthcare. Posted: 20 Jan 2017 \| Premiered: 20 Jan 2017 TOPICS: IT Management