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| Most Popular Customer Loyalty Reports
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
sponsored by Infor CRM
 | Webcast: | Posted: 23 Oct 2009
| | Premiered: | Available On Demand | |
Summary: |
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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The Case for Investing in Business Analytics Technology - Vendor Webcast
sponsored by SAS Institute Inc.
| Webcast: | Posted: 23 Oct 2009
| | Premiered: | Available On Demand | | | Speakers: |
Gaurav Verma, Global Program Manager, SAS® Business Analytics
Dan Vesset, Program Vice President, IDC’s Business Analytics Research
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Summary: |
Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention.
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Virtual Seminar Session: The Case for Investing in Business Analytics Technology - Vendor Webcast
sponsored by SAS Institute Inc.
| Webcast: | Posted: 20 Oct 2009
| | Premiered: | Available On Demand | | | Speaker: |
Dan Vesset, Program Vice President, IDC’s Business Analytics Research
Gaurav Verma, Global Program Manager, SAS® Business Analytics
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Summary: |
This webcast -- featuring insights from Dan Vesset, IDC’s Vice President of Business Analytics – delves into why so many organizations are turning to query and reporting, advanced analytics, and data warehousing technology and services to automate and support decision-making processes.
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Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM
sponsored by Microsoft
| Webcast: | Posted: 09 Sep 2009
| | Premiered: | Available On Demand | | | Speaker: |
Stephanie Doakes, Mid-Market Solutions Advisor
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Summary: |
Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.
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Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage
sponsored by SAS Institute Inc.
| Webcast: | Posted: 20 Aug 2009
| | Premiered: | Available On Demand | |
Summary: |
This webcast focuses on results from compelling research that is focused on multi-channel customer management. This research will help marketers better manage the multi-channel customer experience and develop future strategies.
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Tips from the Trade – Competing on Web Analytics
sponsored by SAS Institute Inc.
| Webcast: | Posted: 20 Aug 2009
| | Premiered: | Available On Demand | |
Summary: |
In these troubling economic times, the online channel has been one of the more successful areas of business, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics.
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Video White Paper: Seven Tips for Profiting from Lean Times with CRM
sponsored by Oracle Corporation
 | Video: | Posted: 10 Jun 2009
| | Premiered: | 10 Jun 2009 | |
Summary: |
The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.
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Effective Strategies for Capturing the Voice of the Customer
sponsored by SPSS Inc. Worldwide Headquarters
| Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
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SEE: Related Topics