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| Most Popular ITIL Reports
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Best Practice Insights: ITIL Service Operation
sponsored by BMC Software, Inc
 | Screencast: | Posted: 03 Nov 2009
| | Premiered: | 03 Nov 2009 | |
Summary: |
Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
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ITSM guidance: ITIL V3 Update
sponsored by SkillSoft Corporation
 | Video: | Posted: 17 Aug 2009
| | Premiered: | 07 Aug 2009 | |
Summary: |
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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Application Performance Management Best Practices - Vendor Podcast
sponsored by Compuware Corporation
 | Podcast: | Posted: 17 Jul 2009
| | Premiered: | 25 Aug 2009 | | | Speaker: |
Gary Kaiser, Technical Product Manager, Compuware Corporation
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Summary: |
It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users.
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Nucleus Research - Focusing IT Efforts During Uncertain Times
sponsored by Compuware Corporation
| Podcast: | Posted: 17 Jul 2009
| | Premiered: | 16 Jul 2009 | |
Summary: |
Rebecca Wetteman, Vice President with Nucleus Research, discusses the impact of the current economic climate on IT spending and how IT leaders can justify and articulate the value of infrastructure projects like application performance management.
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Practical and Flexible IT Service Management for the Real World
sponsored by Numara Software
| Webcast: | Posted: 06 Jan 2009
| | Premiered: | Available On Demand | |
Summary: |
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
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The Friendly Face of IT: User-friendly IT Management
sponsored by Numara Software
| Webcast: | Posted: 06 Jan 2009
| | Premiered: | Available On Demand | | | Speaker: |
Don Cholish, Product Manager
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Summary: |
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
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ITIL for the Real World
sponsored by Numara Software
| Webcast: | Posted: 06 Jan 2009
| | Premiered: | Available On Demand | | | Speaker: |
Don Cholish, Product Manager
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Summary: |
This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
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Achieving Rapid Data Recovery for IBM AIX Environments: An Executive Overview of EchoStream for AIX
sponsored by Vision Solutions
| Podcast: | Posted: 09 May 2008
| | Premiered: | 09 May 2008 | |
Summary: |
This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX.
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SEE: Related Topics