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In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
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This resource provides an overview of public, private and hybrid clouds, their key advantages and disadvantages, and tips that will help you select the best option for your organization.
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This guide discusses the issue of identity and access management (IAM) for cloud applications. It outlines the issues that need to be addressed, suggests some approaches to solving those issues and provides an overview of the Intel products that help companies manage their SaaS application identities more effectively and efficiently.
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Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
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This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs.
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In this white paper, you will learn about a leading technical approach that accelerates implementation, substantially removes funding hurdles, ensures an ongoing solution and incentivizes cities to migrate from a fragmented, costly and inadequate model to a common leading-edge solution.
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The cloud can provide flexibility, value and time and cost savings to businesses of any size. Which cloud scenario is the best fit for your business? In this Quest white paper, discover the easiest way to get your cloud migration rolling, and how to prepare and simplify your migration. Read the paper today.
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Read how IBM and NC State created a “cloud computing” model for provisioning technology that offered a quantum improvement in access, efficiency and convenience over traditional computer labs.
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This comprehensive research study explores the good, the bad, and the ugly of cloud applications, and describes how midsize organizations are using the cloud.
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This article discusses cloud computing in general, then dissects the layers of the cloud, presents the different cloud types, along with their benefits and drawbacks, and explains why this movement is important for enterprise developers.
