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Service Level Management: On the Level
sponsored by Nimsoft, Inc.
 | White Paper: | Posted: 15 Aug 2008
| | Published: | 15 Aug 2008 | |
Summary: |
This paper explains evolutionary approach to SLM that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
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APC Critical Power & Cooling Resource Center
sponsored by APC
| White Paper: | Posted: 30 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
APC 's Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.
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Six Secrets for Effectively Managing a Customer Support Organization
sponsored by EnterpriseWizard Inc.
| White Paper: | Posted: 10 Jul 2008
| | Published: | 10 Jul 2008 | |
Summary: |
This white paper discusses key strategies for maintaining an effective customer support organization.
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CA Application Quality Management and Testing Tools Bloor Research, 15 Apr 2008
sponsored by CA
| White Paper: | Posted: 17 Jun 2008
| | Published: | 01 Mar 2008 | |
Summary: |
This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.
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Achieve Greater Efficiency in Asset Management by Managing All Your Asset Types on a Single Platform
sponsored by IBM Software Group
| White Paper: | Posted: 12 Jun 2008
| | Published: | 12 Jun 2006 | |
Summary: |
In this white paper learn about asset management solutions with a comprehensive view of all asset types, including production, facilities, transportation and IT.
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Make ITIL Actionable with Comprehensive IBM Service Management Solutions
sponsored by IBM Software Group
| White Paper: | Posted: 12 Jun 2008
| | Published: | 01 Dec 2007 | |
Summary: |
Read this white paper to learn how your organization can leverage ITIL best practices and better develop visibility to make better decisions based on accurate, comprehensive and timely data.
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Address the Key Implications for Compliance Management
sponsored by IBM Software Group
| White Paper: | Posted: 12 Jun 2008
| | Published: | 01 Jun 2007 | |
Summary: |
In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal.
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VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment
sponsored by Quintum Voice Over IP Technologies
| White Paper: | Posted: 05 Jun 2008
| | Published: | 01 Mar 2008 | |
Summary: |
There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio
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5 Steps to Defining IT Services: A Hands-On Workbook
sponsored by Enterprise Management Associates (EMA)
| White Paper: | Posted: 19 May 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Managing IT by service and not technology is the message of ITIL v3, but, most IT professionals really struggle with defining IT services. In this white paper, explore five steps to defining IT services.
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Transforming Business: Optimizing the Business Outcomes of SOA
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 29 Apr 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This research provides guidance to clients seeking a structured approach to planning and initiating the series of activities through the first, sensitive steps of the long journey to companywide SOA enablement.
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Optimizing Virtual Environments Requires Self-Learning Performance Management
sponsored by Netuitive, Inc.
| White Paper: | Posted: 21 Apr 2008
| | Published: | 01 May 2007 | |
Summary: |
Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
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Redefining the Performance Management Process
sponsored by Netuitive, Inc.
| White Paper: | Posted: 21 Apr 2008
| | Published: | 01 Apr 2008 | |
Summary: |
The key to addressing the entire performance management challenge is to start with the fundamentals - the way baselines and thresholds are handled.
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Accelerating BSM Adoption
sponsored by Netuitive, Inc.
| White Paper: | Posted: 21 Apr 2008
| | Published: | 01 Apr 2008 | |
Summary: |
Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
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Deliver Full Workforce Optimization and Build the Optimal Service Solution
sponsored by SERVICEPower
| White Paper: | Posted: 28 Feb 2008
| | Published: | 29 Apr 2003 | |
Summary: |
A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.
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Network Optimization: Achieving Success and Profitability in Field Service
sponsored by SERVICEPower
| White Paper: | Posted: 28 Feb 2008
| | Published: | 01 Jan 2005 | |
Summary: |
A key element and requirement for optimization is the ability to manage field resources.
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SEE: Related Topics