BSM White Papers

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Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
Posted: 09 Oct 2006 | Published: 01 Feb 2007

Enterprise Management Associates (EMA)

IT Service Automation: Streamline and Automate Key Functions and Processes
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

Service Please: Five Tips for Easy, Affordable Tech Support
sponsored by Cisco Systems, Inc.
WHITE PAPER: A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.
Posted: 21 Jan 2011 | Published: 21 Jan 2011

Cisco Systems, Inc.

 The Social Business - Advent of a new age
sponsored by IBM
WHITE PAPER: This white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.
Posted: 23 Jun 2011 | Published: 22 Jun 2011

IBM

Cloud Provisioning: Provision. Orchestrate. Innovate.
sponsored by OpenText
WHITE PAPER: In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.
Posted: 14 Feb 2014 | Published: 31 Dec 2013

OpenText

Business Process-Centric Information Technology: Aligning Business and Technology for High Performance
sponsored by Accenture
WHITE PAPER: Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.
Posted: 18 Feb 2009 | Published: 18 Feb 2009

Accenture

Challenges & Strategies for UK Annuity Providers
sponsored by Wipro
WHITE PAPER: This white papers talks about the challenges facing the UK annuity market and the strategies that can be taken by the product providers to meet them. The paper also talks about how Wipro can partner with providers to tap the opportunities present in the marketplace.
Posted: 13 May 2009 | Published: 11 May 2009

Wipro

Pharma's New Worldview: Transforming R&D through Emerging Markets
sponsored by IBM Line of Business
WHITE PAPER: This paper addresses new market forces that are compelling them to consider a range of alternatives, including outsourcing and offshore opportunities.
Posted: 27 Feb 2008 | Published: 01 Oct 2006

IBM Line of Business

Together, we can work smarter
sponsored by IBM
WHITE PAPER: By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.
Posted: 05 Oct 2009 | Published: 05 Oct 2009

IBM

Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.